Technical Support & Services
Basis Bay independently delivers comprehensive maintenance and engineering services for multi-platform enterprise hardware such as IBM zO/S, IBM iO/S, UNIX (IBM aix, Oracle Solaris, HP-UX), Linux and Wintel. With a presence in more than 50 locations across 20 countries, our technical team and partners provide IT Service Management (ITSM) support for end user devices such as desktops, laptops and printers among others.
Our large inventory of enterprise equipment and parts, coupled with our global outsourcing capabilities enable us to support the requirement for placement of critical parts and provide on-site spare parts. Organisations can subscribe to an annual maintenance contract or per-call basis with 24 by 7 helpdesk support. With our in-house, certified engineers and worldwide resource network for hardware parts, we are able to help organisations extend the lifecycle of their proprietary/legacy systems to lower the total cost of ownership.