Are you looking for a comprehensive, cost-effective solution to maintain your IT infrastructure and hardware in Malaysia?
As the world becomes more reliant on technology, it’s essential for businesses to keep their IT equipment up and running at all times. At Basis Bay, we offer comprehensive Multi-Platform Managed Maintenance Engineering Services (MMMES) for IT hardware and software and our Third Party Maintenance services are designed to reduce costs, improve performance, and maximize the lifespan of your IT equipment, all while providing personalized customer service and faster response times compared to OEMs. Here are some of the services we offer:
• Managed Maintenance Service: We provide a one-stop maintenance solution for Multi-Platform enterprise hardware and systems, including servers, storage systems, switches, routers, and other networking devices.
• End-User Computing: We offer end-user computing services, including remedial maintenance and onsite support for devices such as laptops, desktops, and printers.
• IT Asset Relocation Services: Our team provides assistance with the movement of hardware to various location sites, decommission and commissioning of hardware, and provides swing kits and dedicated spare part/systems on-site for critical systems if needed.
• IT Service Management (ITSM): We provide technical support to organizations with any IT-related issues, including troubleshooting, configuration, and performance optimization.
• Customized Service Plans: We offer customized service plans that can be tailored to meet the specific needs of your organization, allowing flexibility in contracts and service-level agreements (SLAs) that can be adjusted to suit your unique requirements.
Partnering with Basis Bay for TPM services provides numerous benefits to organizations, including:
• Low Engineer to Customer Ratio: Compared to proprietary vendors, our team provides a more personalized customer service experience, with a low engineer to customer ratio.
• Over 25 Years of Experience: With over 25 years of experience in third party maintenance, we have the expertise and knowledge to keep your IT systems running smoothly.
• ISO 27001:2013 Certified Support Delivery Centre: Our support delivery center is ISO 27001:2013 certified, ensuring that your IT systems are in good hands.
• 50 Locations Across 22 Countries: Our extensive network of locations allows us to provide support and services to organizations across the globe.
• 24x7 Service Desk Support: Our team offers on-site and off-site 24x7 service desk support, ensuring that your IT systems are up and running at all times.
In addition to our comprehensive TPM services, we also incorporate Smart Procurement and Technology Life Cycle Management, making our services sustainable and environmentally friendly. By partnering with us for your TPM needs, your organization can achieve greater sustainability and reduce its environmental footprint.
At Basis Bay, we understand the importance of keeping your IT equipment up and running at all times. That’s why we offer cost-effective and reliable TPM services that can help your organization avoid costly downtime and ensure that your IT systems are up and running as quickly as possible. Contact us today to learn how we can help maximize your IT infrastructure.