With over a decade of experience in global IT Outsourcing, Basis Bay has the capability to transcend IT practices to define, qualify and quantify goals while meeting business needs and objectives.

Change is constantly enabling critical business functions to perform at a level of expectation that elevates and questions best practices as well as standards. We respond to these challenges with our Sustainable IT Outsourcing approach by providing flexible, robust and comprehensive services for your organisation.

Our Approach

• Developing Critical Success Factors & Selection Criteria
  

  Taking the load off and putting you on the lead by deploying Critical Success Factors (CSFs) and criteria in selecting your services’ provider, done by comprehending business goals and objectives. Well-defined selection criteria is of paramount importance to eliminate potential challenges in the selection process.

  
  
• Discovering your Environment
  

  Imagine having an exact replication of your business environment with help over critical matters. Basis Bay is able to consolidate, manage and maintain licensing agreements as well as provide confidence during negotiations.

  
  
• Setting Management Principle
  

  Setting management principles is probably the most crucial process in establishing an outsourcing management framework. These principles provide the means for governance and streamline the processes of management, as well as set quality of goals that eliminate most of the day-to-day issues in outsourcing.

  
  

• Preparing the Request for Proposal (RFP)
  Basis Bay can assist your team to create appropriate and well-structured RFPs by clearly articulating your requirements without ambiguity, as well as create an approach to enmesh your success criteria into the solution requirements from service providers. We can also assist you through the evaluation process, by developing key assessment parameters and solution evaluation methods including pricing and value comparisons.

  
  
• Undertaking Due Diligence
  

  A progress report will be provided to you for every process undertaken, by examining in detail, the condition of your IT environment to be managed that includes future contracts, staffing, skills, documentations and environment under the agreement.

  
  
• Negotiations & Contracting
  

  Basis Bay will work closely with your business, legal and technical teams to ensure that the appropriate terms and conditions are in line with the evaluation and the defined success criteria. We will make certain that the terms of the contract are fair and equitable to enable the creation of a long and mutually beneficial relationship.

  
  
• Managing the Transition
  

  Basis Bay will design a structured and robust transition programme that includes key success criteria, volume increases and quality benchmarks to enable smooth transition to the chosen vendor. Assist the internal change management team to create and adopt appropriate communication structures to ensure effective communication channels. Thus, establishing governance at all levels will enable organisations to proactively identify and resolve issues, thus reducing transition risk factors.

  
  
• Managing Relationship
  

  After finalising the agreed contracts as well as the transfer of functions to the service provider, steps have to be taken to protect both parties against budget overrun, substandard service or poor management practices. Basis Bay will ensure flexible, robust and comprehensive governance policies plus clearly defining the escalation process in order to safeguard the vendor-client relationship during the contract period.