Given the criticality of IT systems, a single hour of unanticipated system interruption could be very expensive, when information/data could not be accessed. Average downtime costs vary considerably across industries and within industries. System interruption may bring the entire business operations to halt, for instance, in the case of online traders. For certain other organisations, while the business may continue, it will have an adverse impact on goodwill apart from lost sales and opportunities during such downtime.

Enterprise Hardware Maintenance

Basis Bay's "vendor indpendent" multi-platform support model provides Mid-range to Mainframe Enterprise Hardware maintenance from brand names such as IBM, HP, SUN Microsystems and HDS. Services consist of preventive maintenance, remedial maintenance, upgrades and replacement of parts. Clients can subscribe to Annual Maintenance Contract or on a ad-hoc based support. The services are supported by helpdesk - 24 by 7.

Our large inventory of equipment and peripherals coupled with our global sourcing capabilities enable us to support Enterprise Hardware Maintenance.

System Support

Basis Bay provides enhanced system support for OS/400, HP-UX, AIX, SOLARIS and Windows. Services include system monitoring, housekeeping options, system planning & upgrades, system report either on a weekly or monthly basis and system consultations.

Managed Maintenance Services (MMS)

Managed Maintenance Services (MMS) is a comprehensive support solution that maximises Return on IT investments while delivering critical business value to an organisation. We, Basis Bay, strongly believe that by consolidating hardware and software support, an organisation will be able to streamline manageability, improve productivity, increase efficiency while simultaneously reducing costs.

MMS is a comprehensive support solution that maximises your IT investments while delivering critical business value to your organisation. We strongly believe that by consolidating your hardware and software support your organisation will be able to streamline manageability, improve productivity and increase efficiency, simultaneously reducing costs.

Relocation Service

Relocation can be a complex task which needs specialized expertise to manage it efficiently as it may involve the risk of Business Continuity. We offer relocation services from few systems up to Data Centres with an end-to-end management of such services offered.