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Contact Centre SolutionsThe increased focus on the performance of a Contact Centre has created a challenge for organisation to improve the technology inside and around them. With customers’ expectation running high, the need to manage these expectations becomes vital and compromising the expectations will risk its bottom line as well as revenue opportunities.
ServicesContact Centre Disaster Recovery ServicesContact Centres are identified as one of the vital operational units that can impact an organisation when a disaster occurs. With this in mind, Basis Bay’s Contact Centre Recovery services will allow organisation to continue their contact centre activities at a remote location to minimise the impact and loss of disruption. Maintaining and safeguarding your Contact Centre from Disaster is very costly in terms of telecommunication infrastuture, facilities and experienced contact centre personnel. Discontinuity of the operation may cause loosing Dollars worth of business opportunities. The costs of communication breakdown can be catastrophic and the impact of lost sales could damage customers' confidence. A contingency plan is crucial especially for incoming calls. In situations of disaster, all incoming calls and faxes can be redirected to the right people. Basis Bay’s Contact Centre Recovery Services will ensure all calls and faxes are routed to our Disaster Recovery Contact Centre enabling your customer to keep in-touch with your organisation. Your contact centre personnel will then be able to resume work immediately with a short period of time that is transparent to the customer with minimum impact to your business. Contact Centre OutsourcingContact Centre Outsourcing is the use of an outsourced service provider to handle an organisation's contact centre operations that will usually strain internal resources. In this age of relationship marketing, Contact Centre Outsourcing is becoming an increasingly popular trend among businesses. Organisations will be able to effectively focus on their strength and resources of their core business without worrying on the functionality and the processes of a Contact Centre operation. It is proven that the cost effectiveness of such business outsourcing will improve an organisation's quality of customer support and satisfaction. Basis Bay Contact Centre Outsourcing Service provides a single point-of-contact to your customer in managing their complaints, service requests, information, etc. Our skilled customer service representatives and our customised CRM application will value add to an organisation's contact centre requirement. Helpdesk and Support OutsourcingBasis Bay Helpdesk and Support Outsourcing services not only provide a single point-of-contact to your customer in managing their complaints, services request and information, but could also manage an organisation's Helpdesk and Support operations. Our experienced Technical Helpdesk personnel will provide 1st Level Support to your customer and subsequently it will be escalated to our Senior specialist, if it is required. All issues will be monitored till it is verified and closed.
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